Quality is always a buzz word. Every company claims they are a quality organization. Can you show a single company that says that they are not a quality organization? How do we measure quality? There are many ways. Quality reflects on customer satisfaction, leading to repeat customers and resulting in more business. Reducing the errors/defects is key to quality. Six Sigma is defined as a disciplined and data-driven methodology to eliminate defects. It is important to provide Six Sigma Training to your employees. There are different type of training and certifications in the Six Sigma. Interestingly they are named - Six Sigma Black Belt, Six Sigma Green Belt, Six Sigma Yellow Belt etc. Six Sigma Training is different for different levels of employees.
As per Six Sigma, a process must not have more than 3.4 defects per million opportunities. To achieve this kind of quality, all involved shall be aware of quality, its significance and how they can contribute. Six Sigma Training exposes them to contribute to great quality.
It is important to expose Senior management to Six Sigma. Generally the Six Sigma training for Senior Management covers business and financial benefits, implementation, success stories, specific application relevant to their business etc.
There may be another level of Managers reporting to the senior management. These functional and process Managers are the people who would become champions in their areas , once they are convinced about Six Sigma. Six Sigma training for these middle management covers the Six Sigma concept, methodology and tools.
Quality Leaders who under go three to four week Six Sigma training in concepts, methodology, tools, Statistics, and analysis etc may go on to become Master Black Belts. Project leaders can become Black Belts and Employees in working level become Green Belts.
There are two Six Sigma sub-methodologies - DMAIC and DMADV where DMAIC stands for ‘define, measure, analyze, improve, control’ and DMADV - ‘define, measure, analyze, design, verify’ Six Sigma Training makes your employees aware of both these Six Sigma processes. Both, DMAIC and DMADV, processes are executed by Six Sigma Green Belts and Six Sigma Black Belts under the expert guidance of Six Sigma Master Black Belts.
While class room teaching is part of the Six Sigma Training, what makes it more effective is the case studies that are taken to analyze the line problem. If the employees bring their case study of number of failures in the production line, they collectively try to find the reason and also try to get a solution of reducing the errors to an acceptable limit. Many times, Six Sigma Training directly contributes to the productivity of the Organization. Though some people criticize Six Sigma a hype, there are many benefits for the organization, one of which is awareness of quality and how each one can contribute to his/her might for improving the quality of the organization. And, why not, particularly, so many black belts, yellow belts fighting for quality !
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